15 Practical Tips for Delivering World-Class Customer Service | Inc.com
Kind words are worth much and cost little. This creates opportunity: when you can’t out-spend the competition, the solution is to out-support them.
When customer service is given the credence it deserves, only then do companies get to see what “word of mouth” is all about. read more at inc.com
Strengths Coaches’ Playbook: Well-Being, Happiness and Strengths: The Full Circle
It may be tempting to look at well-being without considering happiness, but both research and experience demonstrate a strong correlation. It only makes sense that we are much more likely to be happy if we are in good health, but what if happiness in and of itself actually contributes to better health? read more at coaching.gallup.com
New Study Indicates A Spike In Underproductive Workers – Forbes.com
What’s causing employees to be so distracted at work? A Careerbuilder.com survey indicates that cell phones are the most common distraction—52% of the 2,000+ respondents reported this as the top distraction. Cell phones were followed by the internet (44%), gossip (37%), and social media (36%). read more at forbes.com
10 Things Successful People Never Do Again | SUCCESS
We all make mistakes but the people who thrive from their mistakes are the successful ones. “I had learned a valuable lesson the hard way, and he reassured me: ‘The good thing is once you learn that lesson, you never go back. You never do it again.’ “I wondered, what are the key awakenings that successful people go through that forever change how they do things, which propel them to succeed in business, relationships, and life? read more at success.com